Hedron: meeting business needs through better communication

how we help

Business issues

Techniques


	Improve service attitudes and commercial focus			Communication strategies and action plans
	Introduce a major change			New communication methods
	Change culture or brand			Intranets
	Transnational change and communication			Management workshops & conferences
	Integrate companies following M&As			Audit, surveys and research
	Revamp safety communication			On-line communication planning tools
	Improve communication within the business			Large scale events for 100+ people
	Increase performance and productivity			Setting up a communication function
	Communicate a key project			Coaching and training in communication
	Move existing services to e-commerce			Training and coaching for communication teams
	Exploit knowledge in the business			Strategic planning processes
	Create and instil vision, strategy and values			Leadership communication programmes

Improve service attitudes and commercial focus

AHS Emstar (Générale des Eaux)
A workshop for over 100 customer-facing and back office employees that enabled them to develop ideas for increasing responsiveness and effectiveness for customers.
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De La Rue
Workshops with a corporate functional team to enable them to develop new approaches to service improvements.
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HMRC HMRC
Strategy workshop design and facilitation for new team responsible for the Better Quality Service Programme and adoption of European Foundation of Quality Management standards throughout the IR.
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Railtrack
Workshops with a central functional team to enable them to improve the service provided to the operational areas of the business.
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RICS RICS
Work with a central services function to enable them to refocus how they operated in order to provide more effective service to the organisation.
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Wessex Water
Workshops and coaching with a number of different central services functions to help them to commercialise following privatisation and develop new approaches to delivering customer service internally.
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